Privacy & Data Protection

1. What information we collect

2. Why we collect it

• To enrol and place you correctly — your name, contact details, and any prior German level are used to register you and place you in the right batch.
• To confirm payment — receipts/screenshots are checked against the course fee to confirm your seat.
• To deliver live classes — your Zoom presence (camera, audio, chat) is necessary for interactive teaching, speaking practice, and real-time correction.
• To communicate with you — batch timings, assignment feedback, exam schedules, and counselling follow-ups are sent via email or WhatsApp.
• To issue certificates — your name and completed level are recorded so we can generate an accurate certificate of completion.
• To improve our courses — anonymised or aggregated feedback may be used to refine teaching materials and course structure.

3. Zoom classes: image & video

Because classes are conducted live over Zoom, your image and voice are visible to the instructor and other learners in your batch for the duration of each session — this is a normal part of interactive language teaching.

• Sessions are not recorded by default. If a specific session is recorded for teaching-quality or make-up purposes, students in that batch will be informed in advance.
• Any recording made is stored securely and used only internally — never published publicly or shared with third parties without your consent.
• You may keep your camera off for personal comfort, though speaking practice generally benefits from camera-on participation.
• Photos from in-person or partnership batches (e.g. school campuses) may occasionally be used for promotional purposes — only with your prior consent, and you may opt out at any time.

4. Who we share information with

We do not sell your personal information. Limited data is shared only where necessary to run the course:

• Zoom — to host live classes; your name and camera/audio are processed by Zoom per its own privacy policy while a session is live.
• WhatsApp — for enquiry, payment-receipt, and batch-communication messages you choose to send us.
• Calendly — to schedule free counselling sessions; only your name, email, and chosen time slot are shared.
• Partner institutions (e.g. Beaconhouse Gulberg Campus) — only for students enrolled through that specific partnership batch, and limited to enrolment and attendance details.
• Legal or safety requirements — if required by law or to protect the safety of our students and staff.

5. How long we keep your data

6. How we protect your data

• Access to student records and payment receipts is limited to our instructor/admin team only.
• We do not store full card or banking credentials at any point.
• Communication tools (WhatsApp, email, Zoom, Calendly) use their own encryption and security standards.
• We take reasonable steps to keep your information accurate and to correct or remove it on request.